"Moments of Truth" might sound like some crime-drama, but it's actually a very effective tool for improving your club's condition in several key areas. In this lesson, you'll learn what it is, why you should use it, and how to use it for maximum effectiveness.
4. Who should implement MoT plans?
So you've gone through the MoT process and collected data, however your club has elected to do it. What now? As I've tried to stress, you need people to carry out the suggestions.
In many clubs, this is going to be the officers who have to divide the work and carry it out. If you're in a RDG club, each officer should have a committee they can further sub-divide the work between. Work can be split according to whose office best fits the particular action item. For example, if the club doesn't have a guestbook, this might be seen as a supply issue, and the SAA made responsible to create or purchase one.
As suggested on the last page, you may also want to have an independent committee that provides a report to the officers on MoT, if you have the members to do it. This can help keep the officers accountable.
For an example, let's suppose Superstar Speakers decides that July and August will be the months for MoT #1: First Impressions. They have a twenty minute segment at their first meeting where the MoT is introduced, and the corresponding worksheet is distributed to small groups of 2-3. The worksheets are collected, and the proposed improvements are listed on a white board (repeated suggestions from different groups are given a tick mark). Discussion and voting on the top three changes takes place.
In this example, the selected suggestions are to update the new guest packets, buy more guest name tags and markers, and have a designated greeter to meet and talk to guests. The treasurer notes these items were already covered by the budget, so will order or buy them before the next meeting. The VPE is assigned to update the agenda with the new greeter role by next meeting.
At the end of the month, a review segment shows that the new supplies have been purchased and put into use, but the greeter role has been inconsistently filled. The club has further discussion about how to amend this.