While Moments of Truth is a great program, there are some items that either need additional focus, or fall outside its purview. Club rehab will implement these gaps as well as help you construct a plan to guide you through the process of recovering your club.
5. Ongoing Audits
"We are what we repeatedly do. Excellence, then, is not an act, but a habit." - Will Durant
Club rehabilitation is not a "one and done" event. While you may implement new processes and correct pain points in your club, there will always be new challenges and new members. To that end, your club needs continual audits. You'll be able to build your own schedule using the month-by-month planner. Just know that a club that isn't performing these audits is letting problems go unaddressed, and potentially driving away guests and members.