Return Policy
Physical Merchandise (excluding media)
The item I received was defective or I can't get it to work.
Please use the
contact form to let me know; include contact information and I'll get back to
you within two business days. If I can't help you get it to work, I'll get you
a refund.
Please use the contact form to let me know; include contact information and I'll get back to you within two business days. If I can't help you get it to work, I'll get you a refund.
The item I received was damaged or lost in transit.
Please use the
contact form to let me know (attaching photos will help); include contact
information and I'll get back to you within two business days. I'll get you a
refund in this case.
Please use the contact form to let me know (attaching photos will help); include contact information and I'll get back to you within two business days. I'll get you a refund in this case.
I ordered the wrong thing or I want to cancel my order.
Immediately let me
know with the contact form. I'll cancel your order and issue a refund if needed
if you let me know before the item ships out. Otherwise, you'll need to arrange
a return within 14 days of receipt; shipping will need to be paid for by you.
Immediately let me know with the contact form. I'll cancel your order and issue a refund if needed if you let me know before the item ships out. Otherwise, you'll need to arrange a return within 14 days of receipt; shipping will need to be paid for by you.
I received the wrong item/different item than what I ordered.
Use the contact form
to let me know; if I have the correct item I'll ship that out, and arrange to
return the incorrect item (or not). Please include your order information.
Use the contact form to let me know; if I have the correct item I'll ship that out, and arrange to return the incorrect item (or not). Please include your order information.
I don't like what I ordered.
You can return
physical merchandise (excluding media items) within 14 days of receipt by using the contact form.
Items must be in the same condition with all parts, and you must ship back
within three business days. Shipping costs must be paid for by you.
You can return physical merchandise (excluding media items) within 14 days of receipt by using the contact form. Items must be in the same condition with all parts, and you must ship back within three business days. Shipping costs must be paid for by you.
It's outside the 14 day return window and something is wrong, what can I do?
At that point
returns are not accepted, sorry.
At that point returns are not accepted, sorry.
Media (CDs, DVDs, books, etc.)
What regions are your DVDs for?
Generally these are
for the US (or North American) region.
Generally these are for the US (or North American) region.
The item I received was defective or I can't get it to work.
Please use the
contact form to let me know; include contact information and I'll get back to
you within two business days. If I can't help you get it to work, I'll get you
a refund.
Please use the contact form to let me know; include contact information and I'll get back to you within two business days. If I can't help you get it to work, I'll get you a refund.
The item I received was damaged or lost in transit.
Please use the
contact form to let me know; include contact information and I'll get back to
you within two business days. I'll get you a refund in this case.
Please use the contact form to let me know; include contact information and I'll get back to you within two business days. I'll get you a refund in this case.
I ordered the wrong thing or I want to cancel my order.
If the item hasn't shipped yet, immediately let me
know with the contact form. I'll cancel your order and issue a refund if needed
if you let me know before the item ships out. Otherwise, I can't refund on
media items.
If the item hasn't shipped yet, immediately let me know with the contact form. I'll cancel your order and issue a refund if needed if you let me know before the item ships out. Otherwise, I can't refund on media items.
I received the wrong item/different item than what I ordered.
Use the contact form
to let me know; if I have the correct item I'll ship that out, and arrange to
return the incorrect item (or not). Include your order information.
Use the contact form to let me know; if I have the correct item I'll ship that out, and arrange to return the incorrect item (or not). Include your order information.
I don't like what I ordered.
Sorry, no returns on
media for this - I suggest reselling it elsewhere.
Sorry, no returns on media for this - I suggest reselling it elsewhere.
Digital Product Codes/Keys
I'm not in the United States; can I redeem these keys?
Generally any keys
available are for the US (or North America) region and are not guaranteed to
work elsewhere. If you purchase a key from outside the US and it does not work,
I cannot refund you.
Generally any keys available are for the US (or North America) region and are not guaranteed to work elsewhere. If you purchase a key from outside the US and it does not work, I cannot refund you.
How do I redeem these keys?
Instructions for
redeeming your keys are included with purchase.
Instructions for redeeming your keys are included with purchase.
I bought the wrong key or I bought a key I didn't realize I had already.
Sorry, I can't
refund on this. In the case that you bought a duplicate, you may want to trade
it on a site like https://barter.vg/ or https://www.steamtrades.com/
Sorry, I can't refund on this. In the case that you bought a duplicate, you may want to trade it on a site like https://barter.vg/ or https://www.steamtrades.com/
My key activated correctly, but I didn't like the program or it didn't work on my system.
Sorry, I can't
refund for this. For games or programs that have issues on your system, I
recommend checking the discussion groups and other resources to see if the
issue has an existing resolution. Some generic troubleshooting steps:
- Try verifying the local files
of the installation.
- Uninstall and reinstall the
product, then try running it again.
- See if any drivers or other
software cause incompatibilities with the program (try removing extraneous
hardware if possible).
- Check for game settings that
are not compatible with your system.
- Try installing and running
the program on another computer to see if it works there.
Sorry, I can't refund for this. For games or programs that have issues on your system, I recommend checking the discussion groups and other resources to see if the issue has an existing resolution. Some generic troubleshooting steps:
- Try verifying the local files of the installation.
- Uninstall and reinstall the product, then try running it again.
- See if any drivers or other software cause incompatibilities with the program (try removing extraneous hardware if possible).
- Check for game settings that are not compatible with your system.
- Try installing and running the program on another computer to see if it works there.
I bought a key, but when I redeemed it, it ended up being for a different program than the one I purchased.
If the key you
purchased was advertised as being for one game but redeemed as another, please
use the contact form and attach screenshots of the following:
- For Steam: A screenshot of
your licenses and activations screen (Account Details > View licenses
and product key activations in the Steam client)
- The key you purchased.
- The program that redeemed.
- The program you purchased.
If I did make an
error and I still have a key the correct program, you can keep the incorrect
one (I couldn't get it back anyway), plus I'll send you the correct key.
Otherwise, I'll refund you.
If the key you purchased was advertised as being for one game but redeemed as another, please use the contact form and attach screenshots of the following:
- For Steam: A screenshot of your licenses and activations screen (Account Details > View licenses and product key activations in the Steam client)
- The key you purchased.
- The program that redeemed.
- The program you purchased.
If I did make an error and I still have a key the correct program, you can keep the incorrect one (I couldn't get it back anyway), plus I'll send you the correct key. Otherwise, I'll refund you.
I tried redeeming a key, but it says the key is already in use (or is a duplicate), or the key didn't work.
First, make sure
you've entered the key correctly into the redemption field. If that doesn't fix
the issue, please use the contact form to let me know about the issue and
attach the following:
- The key you're attempting to
use.
- A screenshot of the error (do
a full screen screenshot that includes the date and time).
- For Steam: A screenshot of
your licenses and activations screen (Account Details > View licenses
and product key activations in the Steam client)
If the key is shown
to be used or not working, I'll either refund you or get you a working version
of the key.
First, make sure you've entered the key correctly into the redemption field. If that doesn't fix the issue, please use the contact form to let me know about the issue and attach the following:
- The key you're attempting to use.
- A screenshot of the error (do a full screen screenshot that includes the date and time).
- For Steam: A screenshot of your licenses and activations screen (Account Details > View licenses and product key activations in the Steam client)
If the key is shown to be used or not working, I'll either refund you or get you a working version of the key.